FAQ
Answers for booking, eligibility, and hire details
A clear guide to the questions clients ask most often before booking luxury vehicles, stays, private aviation, yachts, and concierge-led experiences.
What is the minimum age to hire a luxury vehicle?+
Minimum age requirements can vary by vehicle category and insurer terms. Most premium vehicles require drivers to be at least 25 years old, with a full valid licence and a clean driving history.
What documents do I need to book?+
For vehicle hire, you will generally need a valid driver's licence, proof of identity, contact details, and any booking or payment information requested by our team. Some categories may require additional verification before confirmation.
What is included in the daily kilometre allowance?+
Each listing includes its daily kilometre allowance and any excess-kilometre rate. If you expect to travel further, contact our team before booking so we can advise on the most suitable option.
What happens if I receive a speeding fine or toll charge?+
Drivers remain responsible for speeding fines, tolls, parking fines, traffic infringements, and other charges incurred during the booking period. These are passed on once processed.
Do you offer chauffeured services as well as self-drive hire?+
Yes. Depending on the asset and booking type, we can arrange self-drive, chauffeur-led, event, concierge, or bespoke luxury transport experiences.
How far in advance should I book?+
For peak weekends, weddings, seasonal travel, and rare vehicles, earlier is always better. We recommend enquiring as soon as possible to maximise availability.
Can I request delivery, pickup, or a custom location?+
Yes, subject to availability and the booking type. Delivery, pickup, airport coordination, and tailored handover arrangements can often be organised on request.
What if I need a tailored package across multiple services?+
We can coordinate multi-service bookings including cars, stays, yachts, jets, helicopters, and concierge arrangements. Contact us with the brief and we will shape the itinerary around your requirements.